Quality Assurance & Improvement Flashcards

Which Kirkpatrick level is most directly measured by observing whether employees apply new safety procedures on the job three months after training?

Answer: Level 3 – Behavior

Level 3 evaluates transfer of learning to on-the-job behavior.

A quality audit of a training program finds the content is accurate but learners cannot locate job aids after class. Which corrective action best addresses transfer of training?

Answer: Embed job aids in the workflow tools employees use daily

Placing job aids where work happens supports performance and transfer.

What does the Kaizen philosophy emphasize when applied to improving training operations?

Answer: Small, ongoing improvements involving everyone

Kaizen means continuous incremental improvement with broad employee participation.

Which metric is most useful for checking whether a test item discriminates between high and low performers?

Answer: Point-biserial correlation (discrimination index)

The discrimination index shows whether high scorers answer the item correctly more often than low scorers.

A training manager creates a standardized checklist that every new e-learning module must pass before launch. This checklist is an example of:

Answer: A quality gate

A quality gate is a defined checkpoint that work must pass before advancing to the next stage.

When the root cause of poor performance is a lack of tools rather than a skill gap, what should a quality-focused training manager recommend?

Answer: A non-training intervention such as providing the necessary tools

Training only solves knowledge and skill gaps; environmental causes require non-training solutions.

Which document records a detected nonconformity in a training process, its root cause, and the actions taken to prevent recurrence?

Answer: Corrective and preventive action (CAPA) report

A CAPA report documents nonconformities, root causes, and actions to correct and prevent them.