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Performance Management & Evaluation Flashcards

7 cards from real CTM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Performance Management & Evaluation flashcards as text

  1. Which feedback model structures comments as Situation, Behavior, and Impact?

    Answer: SBI model

    SBI describes the situation, the observed behavior, and its impact to keep feedback objective.

  2. In the GROW coaching model, what does the 'O' stand for?

    Answer: Options

    GROW stands for Goal, Reality, Options, and Will (or Way Forward).

  3. An evaluation instrument produces consistent results when the same learners retake it under similar conditions. This property is called:

    Answer: Reliability

    Reliability refers to the consistency of measurement results over time or raters.

  4. A test that accurately measures the job skills it is intended to measure demonstrates:

    Answer: Validity

    Validity is the degree to which an instrument measures what it claims to measure.

  5. To meet legal defensibility standards in the U.S., performance appraisals should primarily be based on:

    Answer: Job-related criteria documented in advance

    Job-related, documented criteria reduce discrimination risk under EEO laws.

  6. Which method estimates training impact by asking participants what percentage of improvement they attribute to the program and how confident they are?

    Answer: Participant estimation with confidence adjustment

    Phillips' participant estimates are discounted by confidence level to give a conservative impact figure.

  7. What is the main benefit of calibration meetings among managers after ratings are drafted?

    Answer: They promote consistent rating standards across managers and teams

    Calibration aligns how managers apply rating standards, improving fairness and consistency.

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