Performance Management & Evaluation Flashcards

Which technique isolates the effects of training by comparing a trained group with a similar untrained group?

Answer: Control group design

A control group shows what would have happened without training, isolating its impact.

A manager gives most employees 'meets expectations' to avoid conflict, regardless of actual performance. Which rating error is this?

Answer: Central tendency error

Central tendency clusters ratings around the middle of the scale, masking real differences.

What distinguishes 360-degree feedback from a traditional top-down appraisal?

Answer: It gathers input from supervisors, peers, direct reports, and sometimes customers

360-degree feedback collects multiple perspectives around the employee for a fuller picture.

Which is an example of a leading indicator of training effectiveness?

Answer: Percentage of learners applying a new procedure in the first 30 days

Early application of skills predicts later business results, making it a leading indicator.

When converting a training outcome to monetary value, which item is classified as an intangible benefit?

Answer: Improved employee morale

Morale is hard to convert credibly to dollars, so it is reported as intangible.

Which practice best supports continuous performance management rather than an annual-only review?

Answer: Holding regular check-ins with ongoing coaching and goal updates

Frequent check-ins provide timely feedback and allow goals to adjust as work changes.

A pre-test and post-test given to the same learners primarily measures what?

Answer: Change in knowledge or skill attributable to the learning event

Comparing pre- and post-test scores shows learning gains (Kirkpatrick Level 2).