Learning & Development Strategies Flashcards
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Read the first 7 Learning & Development Strategies flashcards as text
In the Kirkpatrick model, which level measures whether participants apply what they learned on the job?
Answer: Level 3 – Behavior
Level 3 evaluates behavior change and on-the-job application.
The Phillips model adds which level to Kirkpatrick's four levels?
Answer: Return on investment (ROI)
Jack Phillips added a fifth level that converts results to monetary value and compares them to costs.
A program cost $50,000 and produced $125,000 in net monetary benefits. What is the ROI?
Answer: 250%
ROI = net benefits ÷ costs × 100, so $125,000 ÷ $50,000 × 100 = 250%.
Which technique BEST isolates the effect of training from other factors when measuring results?
Answer: Using a control group that did not receive training
Comparing trained and untrained groups helps isolate training's impact.
An executive asks for proof that a sales training program worked. Which metric is MOST convincing?
Answer: Change in sales revenue compared with a baseline
Business-result metrics tied to a baseline show actual organizational impact.
What is a key limitation of relying solely on Level 1 reaction surveys?
Answer: They do not show whether learning or behavior change occurred
Positive reactions do not guarantee knowledge gain or on-the-job application.
When should evaluation planning ideally begin?
Answer: During the needs analysis and design phase
Planning evaluation upfront ensures objectives and metrics are measurable from the start.
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