Leadership & Organizational Development Flashcards

According to Daniel Goleman, which emotional intelligence component involves recognizing one's own emotions and their effect on others?

Answer: Self-awareness

Self-awareness is the foundation of Goleman's emotional intelligence framework.

Transactional leadership primarily relies on which mechanism to motivate followers?

Answer: Exchange of rewards and corrective action for performance

Transactional leaders use contingent rewards and management by exception to drive performance.

In the ADKAR change model, what does the 'R' stand for?

Answer: Reinforcement

Prosci's ADKAR stands for Awareness, Desire, Knowledge, Ability, and Reinforcement.

Employees resist a new performance system because they fear losing status. What is the most effective first response for a training manager?

Answer: Involve them in design and communicate how their concerns are addressed

Participation and transparent communication are among the most effective ways to reduce resistance to change.

Which assessment gathers feedback on a leader from supervisors, peers, direct reports, and self?

Answer: 360-degree feedback

360-degree feedback collects multi-rater input to give a rounded view of leadership behaviors.

Chris Argyris's 'double-loop learning' differs from single-loop learning because it:

Answer: Questions and modifies the underlying assumptions and norms

Double-loop learning challenges governing variables and assumptions rather than just fixing actions.

Which of the following is the best indicator that a leadership development program has produced organizational impact?

Answer: Improved team retention and engagement in participants' units

Organizational results such as retention and engagement correspond to Kirkpatrick Level 4 impact.