Core Concepts & Fundamentals Flashcards

A training manager is asked to fix low sales numbers with a new course. What should happen first?

Answer: Do a performance analysis to see if training is really the cause

Performance analysis shows whether the gap comes from missing skills or from other things like incentives, tools, or processes.

Which phase of the ADDIE model is where learning objectives, assessment strategy, and content sequence are planned?

Answer: Design

The Design phase turns analysis findings into objectives, assessments, and a blueprint for the instruction.

Under Malcolm Knowles' andragogy, which statement best describes adult learners?

Answer: They are self-directed and want learning they can apply right away

Andragogy holds that adults are self-directed, draw on experience, and are oriented toward problem-centered, immediately useful learning.

Employees finish a course feeling confident, but their on-the-job behavior doesn't change. Which Kirkpatrick level shows the gap?

Answer: Level 3 – Behavior

Level 3 measures whether learners apply what they learned on the job.

Which learning objective is written in correct measurable form?

Answer: Given a customer complaint scenario, participants will apply the 4-step resolution model with 90% accuracy

A strong objective names an observable behavior, the conditions, and a standard or criterion.

What is the main purpose of a training needs assessment at the organizational level?

Answer: To link training priorities to business strategy and goals

Organizational analysis makes sure training supports strategic goals and finds where in the organization training is needed.

Which of these is the best example of a direct training cost?

Answer: External facilitator fees

Direct costs are tied to a specific program, such as facilitator fees, materials, and venue rental.