Communication & Stakeholder Relations Flashcards
7 cards from real CTM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
What is the main advantage of using a RACI matrix in training project communication?
Answer: It clarifies who is Responsible, Accountable, Consulted, and Informed for each task
A RACI matrix removes ambiguity about roles, reducing miscommunication and duplicated effort.
A union representative questions whether a new performance-based training program will affect job security. What is the best communication approach?
Answer: Engage the representative early, share program goals transparently, and invite input
Early, transparent engagement with labor representatives reduces fear and builds cooperation.
Which statement best reflects effective use of 'I' statements when giving feedback to a training vendor?
Answer: "I'm concerned that the last two deliverables arrived late, which delayed our pilot."
'I' statements describe specific behavior and impact without blaming, reducing defensiveness.
A training manager wants to gather candid input from frontline employees about a new program. Which method is most likely to produce honest feedback?
Answer: Anonymous surveys or focus groups facilitated by a neutral party
Anonymity and neutral facilitation reduce fear of repercussions and encourage candor.
What does 'closing the loop' with stakeholders after a training needs survey mean?
Answer: Sharing what was learned and what actions will be taken as a result
Reporting findings and planned actions shows stakeholders their input mattered and sustains future participation.
Which nonverbal behavior most supports credibility when a training manager presents to a skeptical leadership team?
Answer: Steady eye contact, open posture, and a measured speaking pace
Confident, open nonverbal cues reinforce credibility and trustworthiness.
A training initiative is behind schedule. When should the training manager inform the executive sponsor?
Answer: As soon as the risk is identified, along with a proposed recovery plan
Early disclosure paired with a mitigation plan preserves trust and gives the sponsor time to help.
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