Communication & Stakeholder Relations Flashcards
7 cards from real CTM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Relations flashcards as text
Which listening technique involves restating a speaker's message in your own words to confirm understanding?
Answer: Paraphrasing
Paraphrasing confirms comprehension and shows the speaker they were heard.
A training manager is building a communication plan for an enterprise-wide LMS migration. Which element is most essential to include?
Answer: Audience segments, key messages, channels, timing, and responsible owners
A sound communication plan specifies who receives what message, through which channel, when, and who delivers it.
Two senior stakeholders give conflicting requirements for the same onboarding program. What should the training manager do?
Answer: Bring both stakeholders together to clarify priorities and reach a documented agreement
Facilitating a joint discussion surfaces trade-offs and produces an agreed, documented direction.
Which of the following is an example of a lagging indicator a training manager might report to stakeholders?
Answer: Year-over-year reduction in safety incidents after training
Lagging indicators measure results after the fact, such as reductions in incidents over time.
When writing a training proposal for a business leader, the problem statement should primarily describe:
Answer: The performance gap and its business consequences
A strong problem statement defines the performance gap and why it matters to the business.
A training manager wants to reduce misunderstandings when communicating with a geographically dispersed, multilingual workforce. Which practice helps most?
Answer: Using plain language, visuals, and localized materials with feedback checks
Plain language, visuals, and localization reduce misinterpretation across cultures and languages.
What is the main benefit of establishing a service level agreement (SLA) between the training department and internal clients?
Answer: It sets clear expectations for deliverables, turnaround times, and responsibilities
SLAs clarify mutual expectations, reducing friction and building trust with internal clients.
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