Communication & Feedback Flashcards

What is the SBI (Situation-Behavior-Impact) feedback model?

Answer: A framework describing the specific Situation, the observed Behavior, and its Impact for constructive feedback

SBI provides structured feedback by describing the specific Situation where the behavior occurred, the observable Behavior witnessed, and the Impact it had on the team or work.

What is active listening and why is it important for team leaders?

Answer: Fully concentrating on what is being said, understanding, and responding thoughtfully

Active listening involves giving full attention, reflecting back what you hear, asking clarifying questions, and withholding judgment, building trust and ensuring accurate understanding.

What is the difference between assertive and aggressive communication?

Answer: Assertive respects both your rights and others'; aggressive disrespects others' rights

Assertive communication expresses needs and opinions clearly while respecting others' perspectives. Aggressive communication prioritizes one's own needs at the expense of others.

How often should a team leader provide feedback to team members?

Answer: Regularly and in real-time, not just during annual reviews

Effective leaders provide timely, ongoing feedback close to the event, allowing for immediate course correction and reinforcement rather than waiting for formal review periods.

What is nonverbal communication and why should team leaders be aware of it?

Answer: Body language, facial expressions, and tone that convey meaning beyond words

Nonverbal communication includes body language, facial expressions, eye contact, posture, gestures, and tone of voice, which can reinforce or contradict verbal messages.

What is the purpose of a one-on-one meeting between a team leader and a team member?

Answer: To build relationship, provide individualized support, discuss goals, and address concerns privately

Regular one-on-ones build trust, provide space for individual concerns, offer personalized coaching, track progress on goals, and strengthen the leader-member relationship.