Coaching & Employee Development Flashcards

A team leader notices an employee consistently misses deadlines but produces high-quality work. What is the BEST coaching approach?

Answer: Explore time management strategies collaboratively with the employee

Collaborative exploration respects the employee's strengths while addressing the root cause of deadline issues.

Which coaching model uses the sequence: Goal, Reality, Options, Will?

Answer: GROW model

The GROW model (Goal, Reality, Options, Will) is a structured framework widely used in performance coaching.

An employee resists coaching sessions, saying they already know their job. A team leader should FIRST:

Answer: Explore the employee's perspective and clarify the coaching purpose

Understanding resistance and clarifying coaching's purpose as supportive rather than corrective often reduces defensiveness.

What distinguishes stretch assignments from regular tasks in employee development?

Answer: They are designed to push employees beyond their current skill level

Stretch assignments intentionally challenge employees with tasks slightly beyond their current competencies to accelerate growth.

During a coaching conversation, a team leader should spend most of the time:

Answer: Listening and asking powerful questions

Effective coaching is employee-led; the coach primarily listens and uses questions to guide self-discovery.

Which approach BEST supports an employee who is technically skilled but struggles with interpersonal conflict?

Answer: Provide coaching focused on emotional intelligence and communication skills

Targeted coaching on emotional intelligence directly addresses interpersonal gaps without penalizing the employee's technical strengths.

A key difference between coaching and mentoring is that coaching:

Answer: Focuses on specific performance goals rather than long-term career guidance

Coaching targets specific performance outcomes, while mentoring provides broader career and professional development guidance.