CTC Professional Ethics & Compliance 3

Question 1

A travel consultant recommends a higher-priced itinerary that yields a significantly higher commission over a comparable lower-cost option. This practice is known as:

Accepted Answer

Steering

Answer

Steering occurs when a consultant directs clients toward options primarily because of higher commission rather than client benefit, which is an ethical violation.

Question 2

When a supplier changes booking terms after a client has already paid in full, a CTC's primary obligation is to:

Accepted Answer

Promptly notify the client of the changes and present available options

Answer

Timely and transparent communication of material changes is a core ethical duty; clients must be informed promptly so they can make informed decisions.

Question 3

Which of the following best describes 'errors and omissions' (E&O) insurance in the context of travel consulting?

Accepted Answer

Professional liability insurance protecting against claims from mistakes or oversights in professional services

Answer

E&O insurance protects travel consultants against claims arising from professional mistakes, omissions, or negligence in their advisory services.

Question 4

A CTC learns that a client who is a government employee wants to book travel that appears to violate the client's agency's travel policy. The consultant should:

Accepted Answer

Advise the client of the apparent policy conflict and document the conversation

Answer

Advisng the client and documenting the conversation protects both the client and the agency while respecting the boundaries of the consultant's advisory role.

Question 5

The Travel Agents Consumer Disclosure Act primarily requires travel agents to:

Accepted Answer

Clearly disclose their agency affiliations, fees, and material relationships to clients

Answer

Consumer disclosure requirements mandate that agents transparently identify their business relationships, fees, and any material conflicts that could influence recommendations.

(CTC) Certified Travel Consultant Practice Test

(CTC) Certified Travel Consultant Practice Test

CTC Professional Ethics & Compliance 3