CTC Cheat Sheet 2026

The 30 highest-yield CTC facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. The Great Barrier Reef, the world's largest coral reef system, is located off the coast of which Australian state? → Queensland
2. Which GDS element captures a client's ticketing deadline to prevent automated cancellation of held bookings? → Ticketing time limit (TL or TKTL field)
3. A client's itinerary shows a flight with status code 'HK.' What does this mean? → Hold confirmed — space is confirmed by the airline
4. A client reports their luggage was lost on an international flight. Under the Montreal Convention, what is the airline's general liability limit? → Approximately 1,288 Special Drawing Rights (SDRs)
5. Which CRM feature helps ensure a client's dietary restrictions, room preferences, and anniversary dates are available to every consultant serving that account? → Centralized client profile with shared notes and custom fields
6. What is the value of customer journey mapping? → Understanding all touchpoints to identify improvement opportunities
7. A consultant's best source of high-quality new leads is typically: → Referrals from existing satisfied clients
8. In the travel industry, what minimum number of passengers typically qualifies a booking as a 'group' with airlines? → 10 passengers
9. Which technique is most effective for identifying unstated client needs during an initial consultation? → Using open-ended questions to encourage the client to elaborate
10. A travel consultant earns a 10% commission on a $3,500 cruise booking. What is the commission amount? → $350
11. Which trend analysis tool would BEST help a CTC track seasonal demand patterns for specific destinations over a five-year period? → Time-series analysis of historical booking data
12. In the context of booking systems, what is a 'profile' used for? → Storing a client's personal and travel preference data for fast PNR population
13. A client is traveling with a 3-year-old for the first time. Which need should a consultant prioritize identifying? → Flight duration, child-friendly accommodations, and family activity availability
14. What is the most effective way to proactively add value to an existing leisure client account? → Sending personalized destination suggestions based on past travel preferences
15. Which factor is most important when evaluating market trends? → The sustainability and direction of the trend over time
16. What is the primary purpose of the Travel Agent Proficiency (TAP) test in the U.S. travel industry? → To provide a baseline certification of travel industry knowledge
17. For a travel consultant, what does an 'ideal client profile' (ICP) primarily help define? → The characteristics of clients most likely to generate high lifetime value
18. Which South American destination is famous for the Iguazu Falls, one of the largest waterfall systems in the world? → Argentina and Brazil border
19. When calculating a travel package's gross margin, which formula is correct? → Gross Margin = (Selling Price − Cost of Goods Sold) / Selling Price × 100
20. A client asks about visiting Machu Picchu. What mode of transport is most commonly used for the final approach to the site? → Bus from Aguas Calientes after arriving by train
21. What is the primary purpose of market analysis? → To identify opportunities, threats, and inform strategic positioning
22. What distinguishes excellent client service from adequate service? → Proactive anticipation of client needs and personalized attention
23. A client with a disability requests travel accommodations. Under the Air Carrier Access Act, airlines are required to: → Provide assistance and accessible services without additional charges
24. When a CTC receives a familiarization (FAM) trip from a supplier, the ethical requirement is to: → Use the experience to inform recommendations but not feel obligated to favor that supplier
25. Which sales technique involves highlighting how a vacation package addresses a client's specific fear of missing out on a limited-time deal? → Scarcity and urgency appeal
26. Accidental Death and Dismemberment (AD&D) coverage included in a travel insurance policy provides benefits specifically in the event of: → Death or the loss of a limb or sight resulting from an accident during the trip
27. When benchmarking your agency's performance against competitors, which metric is LEAST useful without industry context or competitor comparison data? → Absolute number of transactions processed
28. When a client purchases travel insurance through a CTC, the consultant is legally required to: → Accurately represent the policy terms and ensure the client receives the policy documents
29. Why is competitive product knowledge important? → It enables effective positioning and honest comparison during sales conversations
30. What role do economic indicators play in market analysis? → They provide context for understanding market conditions and predicting changes