CTC Customer Needs Assessment 3

Question 1

A client mentions they have a fear of flying. How should a CTC consultant adjust the needs assessment?

Accepted Answer

Explore alternative transportation options and duration tolerances

Answer

Exploring alternatives and duration limits allows the consultant to build an itinerary that respects the client's anxiety.

Question 2

What does the acronym FRAT stand for in the context of travel client profiling?

Accepted Answer

Frequent traveler, Route flexibility, Activity level, Time availability

Answer

FRAT profiles help consultants quickly categorize a traveler's style and tailor recommendations accordingly.

Question 3

A client books a trip to Japan but has never traveled internationally. What need is most important to address?

Accepted Answer

Passport validity, visa requirements, and cultural orientation

Answer

First-time international travelers often have documentation and cultural adaptation needs they may not know to ask about.

Question 4

Which questioning style is most effective when a client seems unsure about their vacation preferences?

Accepted Answer

Open-ended questions that encourage storytelling about past travel experiences

Answer

Open-ended questions about past experiences reveal genuine preferences and help undecided clients articulate what they enjoyed.

Question 5

A client says, 'I want to do what everyone else does in Paris.' What does this reveal about their traveler type?

Accepted Answer

They are a safety-seeking, mainstream traveler who prefers validated experiences

Answer

Clients who seek 'what everyone else does' typically prefer curated, well-reviewed, lower-risk mainstream experiences.

(CTC) Certified Travel Consultant Practice Test