CTC Client Relationship & Account Management 3

Question 1

A client traveling internationally for the first time asks about travel insurance. What is the consultant's most professional approach?

Accepted Answer

Explain coverage options and recommend appropriate protection based on the trip profile

Answer

Educating clients on coverage options and tailoring recommendations to the specific trip demonstrates professional duty of care.

Question 2

Which CRM practice best supports long-term client retention in travel consulting?

Accepted Answer

Maintaining detailed profiles with preferences, anniversaries, and past travel history

Answer

Comprehensive, continuously updated profiles enable personalized service that reinforces client loyalty over time.

Question 3

A leisure client wants to book a honeymoon but has a tight budget. What is the best account management strategy?

Accepted Answer

Present a range of options within budget while highlighting value-added inclusions

Answer

Balancing budget constraints with value-added options builds trust and demonstrates the consultant's expertise and client-first orientation.

Question 4

When onboarding a new corporate travel account, what is the most important document to obtain from the client?

Accepted Answer

The company's travel policy and approval workflows

Answer

The travel policy and approval workflows define how bookings must be made, ensuring compliance from the first transaction.

Question 5

A consultant receives feedback that a client found the booking process confusing. What is the most appropriate response?

Accepted Answer

Acknowledge the feedback and simplify or walk through the process with the client

Answer

Acknowledging friction and actively simplifying the experience shows responsiveness and strengthens the client relationship.

(CTC) Certified Travel Consultant Practice Test