CTC Certified Travel Counselor 2 — Questions and Answers
Question 1: Which organization administers the Certified Travel Counselor (CTC) designation?
- The Travel Institute (Correct answer)
- IATA
- ASTA
- U.S. Travel Association
Correct answer: The Travel Institute
The Travel Institute administers the CTC designation for experienced travel professionals.
Question 2: The CTC designation is generally intended for travel professionals with how much industry experience?
- No experience required
- At least 5 years (Correct answer)
- Exactly 1 year
- 20 years minimum
Correct answer: At least 5 years
The CTC is an advanced credential typically requiring around five years of industry experience.
Question 3: A key skill emphasized in CTC training is turning what into repeat business?
- Cold calls only
- Strong client relationships (Correct answer)
- Lowest-price offers
- Random discounts
Correct answer: Strong client relationships
Building lasting client relationships is central to generating repeat and referral business.
Question 4: In travel counseling, a 'needs assessment' primarily helps the counselor to do what?
- Increase commission automatically
- Understand the client's travel goals and preferences (Correct answer)
- Avoid talking to clients
- Skip the booking process
Correct answer: Understand the client's travel goals and preferences
A needs assessment uncovers the client's goals so recommendations match their expectations.
Question 5: Which document typically outlines the terms, conditions, and cancellation policies a client agrees to?
- Boarding pass
- Booking/terms agreement (Correct answer)
- Loyalty card
- Baggage tag
Correct answer: Booking/terms agreement
The booking or terms agreement details conditions and cancellation policies clients accept.
Question 6: The CTC curriculum stresses that professional ethics require counselors to prioritize what?
- Only supplier interests
- The client's best interests (Correct answer)
- Personal bonuses first
- Fastest possible sale
Correct answer: The client's best interests
Ethical travel counseling puts the client's best interests ahead of personal gain.
Question 7: Which of the following best describes 'consultative selling' in travel counseling?
- Pushing the most expensive product
- Advising clients based on their needs to find the right fit (Correct answer)
- Reading a fixed script
- Selling only what is on sale
Correct answer: Advising clients based on their needs to find the right fit
Consultative selling advises clients based on their needs rather than pushing products.
CTC Certified Travel Counselor 2
Which organization administers the Certified Travel Counselor (CTC) designation?