Travel Regulations & Ethical Practices Flashcards

Under the EU Package Travel Directive, what must travelers receive if a significant change is made to a package before departure?

Answer: The right to accept the change or withdraw with a full refund

The EU Package Travel Directive entitles travelers to accept a significant change or withdraw from the contract with a full refund.

A travel consultant accepts a high-value cruise booking and later discovers the client qualifies for a senior discount that wasn't applied. What is the ethical course of action?

Answer: Inform the client and apply the discount retroactively if possible

Ethical practice requires informing clients of discounts they qualify for and making corrections even after booking.

Which U.S. federal agency regulates the sale of air transportation and enforces consumer protection rules for travel agents selling airline tickets?

Answer: Department of Transportation (DOT)

The DOT regulates air transportation consumer protection rules, including those applicable to travel agents selling air tickets.

A client asks their travel consultant to book travel to a country under a U.S. Treasury OFAC travel ban. What must the consultant do?

Answer: Refuse the booking and explain that a special license is required

OFAC sanctions prohibit travel to certain destinations without a specific license, and consultants must not facilitate illegal transactions.

What does the term 'fiduciary duty' mean in the context of a travel consultant's relationship with a corporate client?

Answer: The consultant must act in the client's best financial interest above their own

Fiduciary duty requires a consultant to prioritize the client's financial interests, avoiding conflicts of interest.

A travel agency receives a preferred supplier override commission. Under ethical disclosure standards, when should this be disclosed to clients?

Answer: When it may influence the consultant's recommendation

Ethical standards require disclosing financial incentives that could influence or appear to influence supplier recommendations.

Which international agreement standardizes the liability limits for airlines in cases of passenger injury, death, or baggage loss?

Answer: The Montreal Convention

The Montreal Convention of 1999 is the current international treaty governing airline liability for passengers and baggage.