Communication and Documentation Flashcards

A buyer's agent asks the TC to tell the listing side that the inspection went 'great' while a repair request is still being drafted. What should the TC do?

Answer: Communicate only accurate, agent-approved information and avoid misstatements

TCs must avoid misrepresentation and share only accurate information that the responsible agent has approved.

What is the best way to confirm all parties received an updated closing time?

Answer: Request a written acknowledgment from each party

Requesting acknowledgment confirms receipt and creates a record if questions arise later.

Which party is typically responsible for issuing the preliminary title report or title commitment?

Answer: The title company

The title company searches public records and issues the title commitment or preliminary report.

A TC keeps a communication log for each file. Which entry is most useful?

Answer: Date, time, party, method, and summary of what was discussed

Detailed, objective log entries create a reliable record for compliance and dispute resolution.

When preparing a status update for a busy client, which format is most effective?

Answer: A concise summary of completed items, upcoming deadlines, and needed actions

Clear, concise updates that highlight next steps help clients act on time.

In a dual agency transaction, what communication caution should the TC observe?

Answer: Keep each party's confidential information confidential

Confidential information such as motivation or price limits must not be disclosed to the other party in dual agency.

Which tool is commonly used to obtain legally binding signatures remotely on transaction documents?

Answer: E-signature platforms compliant with the ESIGN Act and UETA

Federal ESIGN and state UETA laws recognize electronic signatures obtained through compliant platforms.