Assessment and Evaluation Flashcards

A TC handles 30 active files and notices that deadlines on three of them were nearly missed this month. What is the best first step in assessing the cause?

Answer: Review workflow and calendar systems to find where tracking broke down

Root-cause analysis of the tracking process identifies fixable system gaps.

Which contract date usually sets the start of contingency timelines?

Answer: The acceptance (effective) date of the contract

Most contingency periods are counted from the contract's acceptance or effective date.

When reviewing a title commitment, which section lists conditions that must be met before the policy is issued?

Answer: Schedule B-I (Requirements)

Schedule B-I lists the requirements, such as payoffs and signatures, needed before title insurance is issued.

Which item on a title commitment lists matters the policy will NOT cover?

Answer: Schedule B-II Exceptions

Schedule B-II lists exceptions, such as easements, that are excluded from coverage.

A TC wants to measure whether communication with clients is working. Which indicator is most useful?

Answer: Client survey scores on responsiveness and clarity

Survey ratings on responsiveness and clarity directly measure how well communication is working.

During a final file review, the TC notices the lead-based paint disclosure is missing for a home built in 1965. What is the significance?

Answer: Federal law requires it for most pre-1978 housing, so the file is noncompliant

Federal rules require lead-based paint disclosure for most residential housing built before 1978.

What is the main benefit of a post-closing review (debrief) of a difficult transaction?

Answer: Identifying lessons learned to prevent the same problems on future files

Post-closing reviews turn problems into process improvements.