Treatment Protocols & Procedures Flashcards

When a telehealth patient reports chest pain during a video visit, what is the coordinator's FIRST action?

Answer: Instruct the patient to call 911 or activate emergency services immediately

Chest pain is a potential emergency requiring immediate activation of local emergency services before any other documentation or scheduling steps.

Which standard best describes the 'store-and-forward' telehealth modality?

Answer: Asynchronous transmission of medical data for later review by a clinician

Store-and-forward involves capturing and transmitting patient data (images, videos, records) to a provider who reviews them at a different time.

A remote patient monitoring (RPM) protocol should include which key element to ensure clinical response?

Answer: Defined alert thresholds and escalation pathways for abnormal readings

Effective RPM protocols must specify what reading values trigger alerts and who is notified to act on those alerts.

Under CMS guidelines, which originating site requirement was relaxed for mental health telehealth services after 2023?

Answer: Patients may receive behavioral health services from their home without geographic restrictions

Post-pandemic CMS rules permanently allow patients to receive behavioral/mental health telehealth from their home without rural location requirements.

A telehealth coordinator reviewing asynchronous dermatology consults notices an image is too low resolution for diagnosis. What is the correct protocol?

Answer: Request a new, higher-resolution image from the referring provider before forwarding the consult

Submitting inadequate images delays care and may result in diagnostic errors; the coordinator must ensure image quality standards are met before forwarding.

Which telehealth procedure best supports continuity of care for a patient transitioning from hospital to home?

Answer: A telehealth transitional care management visit within 7 days of discharge

Transitional care management (TCM) telehealth visits within 7 days of discharge reduce readmissions and ensure medication reconciliation and care plan review.

What does a 'clinical decision support' tool integrated into a telehealth platform primarily help providers do?

Answer: Apply evidence-based guidelines and alerts during the clinical encounter

Clinical decision support tools present evidence-based recommendations, drug interaction alerts, and guideline reminders during the clinical workflow.