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CTB - Clerical Test Battery Business Correspondence and Writing Questions and Answers Flashcards

6 cards from real CTB practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which salutation is appropriate in a formal US business letter when the recipient's name is unknown?

    Answer: Dear Sir or Madam:

    "Dear Sir or Madam:" is the standard formal salutation used when the recipient's name is not known.

  2. What is the most commonly used formal closing in US business correspondence?

    Answer: Sincerely,

    "Sincerely," is the standard professional closing for formal US business letters.

  3. In full-block letter format, how are all lines of the letter aligned?

    Answer: Left-aligned

    In full-block format, every line—including the date, address, body, and closing—is flush with the left margin.

  4. What does 'CC' stand for in business correspondence?

    Answer: Carbon Copy

    CC stands for Carbon Copy and identifies additional recipients who receive a copy of the correspondence.

  5. Which part of a business letter contains the writer's address and the date?

    Answer: Heading

    The heading of a business letter includes the sender's address and the date, placed at the top of the page.

  6. How many blank lines are typically left between the complimentary close and the typed signature in a standard business letter?

    Answer: 4

    Four blank lines are left between the complimentary close and the typed signature to provide space for a handwritten signature.

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  1. pge.com — Eligibility, exam format, time limit · verified Oct 2026