CTA Car Rental & Ground Transportation 3

Question 1

What is 'deadheading' in the ground transportation industry?

Accepted Answer

A vehicle traveling without paying passengers

Answer

Deadheading refers to a vehicle traveling empty (without revenue-generating passengers), typically to reposition for the next pickup.

Question 2

What is a 'drop fee' (also called an inter-city fee) in car rental?

Accepted Answer

An extra charge for returning the vehicle to a different location from the pickup point

Answer

A drop fee is charged when a renter returns the vehicle to a location different from where it was picked up, covering fleet repositioning costs.

Question 3

Which of the following is typically NOT covered by a standard Collision Damage Waiver (CDW)?

Accepted Answer

Theft of personal belongings left inside the vehicle

Answer

CDW covers damage to the rental vehicle itself but does not cover personal property stolen from the vehicle — that requires separate travel or renters insurance.

Question 4

What does PAI stand for in car rental optional coverages?

Accepted Answer

Personal Accident Insurance

Answer

PAI (Personal Accident Insurance) covers medical costs for the driver and passengers in the event of an accident in the rental vehicle.

Question 5

When advising a client traveling from New York to Washington D.C., which ground transportation option is most competitive with air travel in terms of total city-center to city-center time?

Accepted Answer

Amtrak Acela Express

Answer

The Amtrak Acela Express connects Penn Station (NYC) to Union Station (D.C.) in about 2.5–3 hours, eliminating airport check-in time and making it highly competitive.

(CTA) Certified Travel Associate Practice Test

(CTA) Certified Travel Associate Practice Test

CTA Car Rental & Ground Transportation 3