CT Feedback Methods 2

Question 1

A trainer notices a learner becoming defensive when receiving corrective feedback. What is the most effective strategy to reduce defensiveness?

Accepted Answer

Frame the feedback around observed behaviors rather than personal traits

Answer

Focusing on observable behaviors rather than personality keeps feedback objective and less threatening, reducing defensive reactions.

Question 2

Which feedback technique involves a learner assessing their own performance before receiving trainer input?

Accepted Answer

Self-assessment feedback

Answer

Self-assessment feedback prompts learners to evaluate their own work first, promoting metacognition before trainer commentary.

Question 3

In the SBI (Situation-Behavior-Impact) feedback model, what does the 'Impact' component describe?

Accepted Answer

The effect the behavior had on others or results

Answer

The Impact component explains the consequence or effect the specific behavior had on the team, task, or outcome.

Question 4

A certified trainer wants to ensure feedback is timely. When is feedback most effective?

Accepted Answer

As close to the observed performance as possible

Answer

Timely feedback delivered close to the performance event maximizes relevance and the learner's ability to connect it to their actions.

Question 5

Which of the following best describes 'feedforward' as a feedback approach?

Accepted Answer

Focusing on future actions and improvements rather than past errors

Answer

Feedforward focuses on constructive suggestions for future behavior rather than dwelling on past performance failures.

(CT) Certified Trainer Practice Test