CT Feedback Methods 2 — Questions and Answers
Question 1: A trainer notices a learner becoming defensive when receiving corrective feedback. What is the most effective strategy to reduce defensiveness?
- Avoid giving corrective feedback to that learner
- Frame the feedback around observed behaviors rather than personal traits (Correct answer)
- Ask other learners to provide the feedback instead
- Postpone all feedback until the course evaluation
Correct answer: Frame the feedback around observed behaviors rather than personal traits
Focusing on observable behaviors rather than personality keeps feedback objective and less threatening, reducing defensive reactions.
Question 2: Which feedback technique involves a learner assessing their own performance before receiving trainer input?
- Peer feedback
- Self-assessment feedback (Correct answer)
- 360-degree feedback
- Sandwich feedback
Correct answer: Self-assessment feedback
Self-assessment feedback prompts learners to evaluate their own work first, promoting metacognition before trainer commentary.
Question 3: In the SBI (Situation-Behavior-Impact) feedback model, what does the 'Impact' component describe?
- The trainer's personal opinion of the learner
- The corrective action the learner must take
- The effect the behavior had on others or results (Correct answer)
- The schedule for follow-up sessions
Correct answer: The effect the behavior had on others or results
The Impact component explains the consequence or effect the specific behavior had on the team, task, or outcome.
Question 4: A certified trainer wants to ensure feedback is timely. When is feedback most effective?
- At the end of the training program during final evaluation
- As close to the observed performance as possible (Correct answer)
- Only during scheduled one-on-one coaching sessions
- After the learner has had time to forget the experience
Correct answer: As close to the observed performance as possible
Timely feedback delivered close to the performance event maximizes relevance and the learner's ability to connect it to their actions.
Question 5: Which of the following best describes 'feedforward' as a feedback approach?
- Reviewing past mistakes in detail
- Focusing on future actions and improvements rather than past errors (Correct answer)
- Providing feedback anonymously to avoid conflict
- Repeating feedback multiple times for emphasis
Correct answer: Focusing on future actions and improvements rather than past errors
Feedforward focuses on constructive suggestions for future behavior rather than dwelling on past performance failures.
Question 6: A trainer uses anonymous polling during a session to gather learner feedback on content clarity. This is an example of what type of feedback tool?
- Summative assessment
- Formative feedback mechanism (Correct answer)
- Performance appraisal
- Competency mapping
Correct answer: Formative feedback mechanism
Anonymous polling during a session is a formative feedback mechanism used to gauge understanding and adjust instruction in real time.
Question 7: When delivering feedback to a group rather than an individual, a trainer should primarily:
- Name specific individuals to clarify who needs improvement
- Address patterns observed across the group without singling out learners (Correct answer)
- Skip negative feedback to maintain group morale
- Focus only on the highest-performing learners
Correct answer: Address patterns observed across the group without singling out learners
Group feedback should address collective patterns to maintain psychological safety while still providing useful developmental information.
CT Feedback Methods 2
A trainer notices a learner becoming defensive when receiving corrective feedback.
What is the most effective strategy to reduce defensiveness?