CT Coaching Techniques 2 — Questions and Answers
Question 1: Which coaching model uses the sequence: Goal, Reality, Options, Will?
- STAR model
- GROW model (Correct answer)
- ADDIE model
- SMART model
Correct answer: GROW model
The GROW model (Goal, Reality, Options, Will) is a widely used coaching framework for structuring coaching conversations.
Question 2: A trainer-coach notices a learner repeatedly avoids answering direct questions. The BEST response is to:
- Rephrase the question and wait silently for the learner's response (Correct answer)
- Move on to another learner to avoid embarrassment
- Answer the question for the learner to save time
- Report the behavior to the learner's manager
Correct answer: Rephrase the question and wait silently for the learner's response
Rephrasing and using silence gives the learner space to process and respond, supporting self-discovery without pressure.
Question 3: In cognitive coaching, the primary goal of the coach is to:
- Provide expert advice and best practices
- Evaluate the learner's job performance
- Support the learner's self-directed thinking and metacognition (Correct answer)
- Deliver structured content efficiently
Correct answer: Support the learner's self-directed thinking and metacognition
Cognitive coaching focuses on enhancing the learner's own thinking processes and self-reflection rather than providing direct answers.
Question 4: Which questioning technique is MOST effective for helping a coachee identify root causes of a performance gap?
- Closed questions
- Leading questions
- Probing questions (Correct answer)
- Rhetorical questions
Correct answer: Probing questions
Probing questions dig deeper into a topic, helping coachees analyze and identify underlying causes of issues.
Question 5: A coachee says, 'I know what I should do, but I just can't seem to start.' This is BEST described as a:
- Knowledge gap
- Skills gap
- Motivation or commitment gap (Correct answer)
- Environmental barrier
Correct answer: Motivation or commitment gap
When knowledge and skills are present but action is not taken, the barrier is typically motivational or related to commitment.
Question 6: Which of the following BEST demonstrates active listening during a coaching session?
- Taking detailed notes without making eye contact
- Summarizing and reflecting the coachee's statements back to them (Correct answer)
- Nodding continuously while planning the next question
- Interrupting to clarify points before the coachee finishes
Correct answer: Summarizing and reflecting the coachee's statements back to them
Reflecting and summarizing demonstrates that the coach has heard and understood the coachee, reinforcing trust and clarity.
Question 7: When a coachee sets an unrealistic goal, the coach's FIRST step should be to:
- Reject the goal and suggest a more appropriate one
- Explore the coachee's reasoning and motivation behind the goal (Correct answer)
- Remain silent and document the goal as stated
- Consult the coachee's manager before proceeding
Correct answer: Explore the coachee's reasoning and motivation behind the goal
Exploring the reasoning behind a goal respects the coachee's perspective and opens a productive conversation about feasibility.
CT Coaching Techniques 2
Which coaching model uses the sequence: Goal, Reality, Options, Will?