CST Stakeholder Collaboration & Trust 2

Question 1

A Product Owner notices that a key stakeholder has stopped attending Sprint Reviews. What is the BEST first step?

Accepted Answer

Have a direct conversation to understand their concerns and re-engage them

Answer

Direct conversation surfaces root causes of disengagement and is the foundation of rebuilding stakeholder trust.

Question 2

During a Sprint Review, a stakeholder demands a feature that was not in the Sprint Goal. How should the Scrum Team respond?

Accepted Answer

Acknowledge the request, add it to the Product Backlog for prioritization, and continue the review

Answer

Requests outside the Sprint Goal are captured in the Product Backlog and prioritized by the Product Owner, not added mid-Sprint.

Question 3

Which behavior MOST undermines trust between a Scrum Team and its stakeholders?

Accepted Answer

Consistently understating velocity to create a buffer

Answer

Deliberately hiding true capacity is a form of deception that erodes the transparency Scrum depends on for trust.

Question 4

A CST is coaching a team whose stakeholders frequently bypass the Product Owner and directly task developers. What should the CST advise?

Accepted Answer

Coach the Product Owner to hold firm boundaries and route all requests through the backlog

Answer

The Product Owner is solely responsible for managing the backlog; bypassing this role disrupts accountability and Sprint planning.

Question 5

What does 'managing stakeholder expectations' mean in a Scrum context?

Accepted Answer

Maintaining ongoing transparency about progress, impediments, and trade-offs

Answer

Scrum manages expectations through continuous transparency, not promises or information filters.

(CST) Certified Scrum Trainer Practice Test