CST Facilitation Techniques & Coaching Skills

Question 1

What is the primary role of a facilitator?

Accepted Answer

Guide discussions and encourage participation

Answer

Control the discussion entirely.

Answer

Dominate the conversation.

Answer

Avoid group feedback.

Question 2

Which skill is critical for effective facilitation?

Accepted Answer

Active listening

Answer

Multitasking.

Answer

Quick decision-making without input.

Answer

Constant speaking without pauses.

Question 3

What is the focus of coaching in a professional setting?

Accepted Answer

Supporting development and goal achievement

Answer

Focusing only on weaknesses.

Answer

Avoiding difficult conversations.

Answer

Supervising project deadlines exclusively.

Question 4

Which method encourages active participant engagement?

Accepted Answer

Using open-ended questions

Answer

Asking yes/no questions only.

Answer

Making long speeches.

Answer

Only offering written feedback.

Question 5

Why is establishing ground rules important during facilitation?

Accepted Answer

To ensure a respectful and productive environment

Answer

To create competition.

Answer

To restrict communication.

Answer

To discourage participation.

Question 6

What is essential for effective coaching conversations?

Accepted Answer

Building trust and confidentiality

Answer

Publicizing coaching sessions.

Answer

Focusing on punitive measures.

Answer

Sharing personal opinions freely.

Question 7

How can facilitators handle difficult participants?

Accepted Answer

Redirect discussions professionally

Answer

Ignore disruptions.

Answer

Confront participants aggressively.

Answer

Cancel sessions.

Question 8

What characteristic defines an effective coaching goal?

Accepted Answer

SMART and well-structured

Answer

Vague and broad.

Answer

Flexible and shifting daily.

Answer

Based solely on manager expectations.

Question 9

What is the ultimate goal of coaching in organizations?

Accepted Answer

To foster individual growth and organizational success

Answer

To control employees.

Answer

To delay career development.

Answer

To micromanage tasks.