CST Facilitation Techniques & Coaching Skills 3

Question 1

A CST notices that a Scrum team consistently agrees with whatever the Scrum Master suggests. This pattern is BEST described as:

Accepted Answer

Groupthink, which inhibits genuine empiricism and healthy conflict

Answer

When teams default to agreement without genuine debate, groupthink suppresses the empirical, inspect-and-adapt foundation that Scrum depends on.

Question 2

Which ICF core competency is MOST directly demonstrated when a coach summarizes what a coachee just said and reflects it back without adding interpretation?

Accepted Answer

Active Listening

Answer

Reflecting back without interpretation is a hallmark of active listening, which ensures the coachee feels heard and helps them hear themselves more clearly.

Question 3

During Sprint Planning, the team is unable to forecast a Sprint Goal because requirements are unclear. As a facilitating CST, the BEST action is:

Accepted Answer

Help the team craft a learning-oriented Sprint Goal focused on the uncertainty itself

Answer

When requirements are unclear, a learning-oriented Sprint Goal ('we will know X by end of Sprint') aligns with empiricism and allows the team to move forward productively.

Question 4

A coaching agreement at the start of an engagement should include all of the following EXCEPT:

Accepted Answer

A detailed script of questions the coach will ask in each session

Answer

Coaching is emergent and coachee-led; pre-scripting questions removes the responsiveness that makes coaching effective.

Question 5

A CST is running a training class and notices half the room has disengaged. The MOST likely root cause to explore first is:

Accepted Answer

The training design may not be meeting the learners where they are

Answer

Disengagement most often signals a mismatch between training design and learner needs — the facilitator should adapt before attributing the problem to learners.

(CST) Certified Scrum Trainer Practice Test

(CST) Certified Scrum Trainer Practice Test

CST Facilitation Techniques & Coaching Skills 3