CSR Quality Assurance & Improvement 3

Question 1

A court reporter is asked to certify a transcript but believes it contains errors she cannot resolve from her notes or audio. She should:

Accepted Answer

Mark uncertain passages as 'unintelligible' and note the issue before certifying

Answer

Marking unresolvable passages as unintelligible and documenting the issue maintains the integrity of the certified record.

Question 2

Which of the following is an example of a systemic quality issue rather than an individual reporter error?

Accepted Answer

Multiple reporters at a firm consistently omit exhibit references in their transcripts

Answer

A pattern across multiple reporters indicates a systemic training or procedural gap rather than isolated human error.

Question 3

A reporting agency conducts random audits of 10% of transcripts monthly. This practice is best described as:

Accepted Answer

Proactive quality assurance sampling

Answer

Random sampling of transcripts before complaints arise is a proactive quality assurance measure.

Question 4

When a reporter uses CAT software's built-in conflict resolution tool, its primary quality benefit is:

Accepted Answer

Reducing homophone and mistranslation errors by flagging ambiguous steno outlines

Answer

Conflict resolution tools flag steno outlines that could translate to multiple words, helping the reporter choose the correct translation.

Question 5

A reporter's Q&A format transcript is returned because parentheticals interrupting questions are misplaced. The root cause is most likely:

Accepted Answer

Failure to follow NCRA or agency formatting standards for parenthetical placement

Answer

Misplaced parentheticals typically result from not adhering to established formatting standards for question-and-answer transcripts.

(CSR) Certified Shorthand Reporter Practice Test