CSR Quality Assurance & Improvement 2

Question 1

A court reporter discovers a scopist has introduced a homophone error ('their' vs. 'there') in a transcript. What is the most appropriate corrective action?

Accepted Answer

Return the transcript to the scopist with a correction note and update quality control procedures

Answer

Returning the transcript with a correction note addresses the immediate error and improves future quality through feedback.

Question 2

Which metric is most commonly used to evaluate transcript accuracy in CSR quality assurance programs?

Accepted Answer

Error rate per 100 words

Answer

Error rate per 100 words is the standard metric for measuring transcript accuracy in court reporting quality programs.

Question 3

A firm's QA review reveals that one reporter consistently misidentifies speaker designations during depositions. The best long-term solution is to:

Accepted Answer

Implement targeted training on multi-party proceeding techniques

Answer

Targeted training addresses the root cause and supports the reporter's professional development.

Question 4

Under NCRA guidelines, what is the recommended proofreading approach when a reporter reviews their own transcript?

Accepted Answer

Read aloud against the audio recording

Answer

Reading aloud against the audio allows the reporter to catch both accuracy and omission errors simultaneously.

Question 5

A transcript is returned by an attorney citing multiple instances of 'inaudible' markers where clear testimony was given. This most likely indicates:

Accepted Answer

The reporter did not adequately monitor real-time audio levels during the proceeding

Answer

Excessive 'inaudible' markers often indicate the reporter failed to monitor audio levels or position the microphone properly.

(CSR) Certified Shorthand Reporter Practice Test

(CSR) Certified Shorthand Reporter Practice Test

CSR Quality Assurance & Improvement 2