Quality Assurance & Improvement Flashcards
7 cards from real CSPT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
Which is a leading (rather than lagging) safety indicator for a school bus fleet?
Answer: Percentage of drivers completing scheduled in-service training
Leading indicators measure proactive activities that predict future performance, such as training completion.
A control chart of daily route run times shows one point far outside the upper control limit. What does this most likely indicate?
Answer: A special-cause variation that should be investigated
Points outside control limits signal special-cause variation that warrants investigation.
When conducting a bus stop safety audit, which factor is most critical to evaluate?
Answer: Sight distance for approaching motorists and safe student waiting area
Adequate sight distance and a safe waiting area are key to protecting students at the stop.
Benchmarking a transportation department's cost per student against peer districts is most useful when:
Answer: The peers have similar size, geography, and service requirements
Meaningful benchmarking requires comparable peers so differences reflect performance, not context.
Parent satisfaction surveys are an example of which type of quality data?
Answer: Customer feedback (voice of the customer) data
Surveys capture customer perceptions, often called the voice of the customer.
After implementing a corrective action for frequent wheelchair lift failures, what should the supervisor do next?
Answer: Monitor lift failure data to verify the action was effective
Effectiveness verification confirms the corrective action actually resolved the problem.
Which measure best evaluates the effectiveness of a preventive maintenance (PM) program?
Answer: Percentage of PM inspections completed on schedule and reduction in road calls
On-time PM completion and fewer road calls/breakdowns directly reflect PM program effectiveness.
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