Change Management & Control Flashcards

Organizational change management (OCM) in a project context focuses PRIMARILY on:

Answer: Preparing, supporting, and guiding individuals and teams through organizational transitions caused by the project

OCM addresses the human side of change by ensuring people are prepared and supported through transitions, increasing the likelihood of project success and adoption.

Kotter's 8-Step Change Model begins with which foundational step?

Answer: Creating a sense of urgency

Kotter's model begins with creating a sense of urgency to motivate stakeholders and overcome complacency, making them receptive to the need for change.

A resistance analysis during a change initiative is used to:

Answer: Understand the sources and nature of opposition so the project manager can address concerns proactively

Resistance analysis helps the project manager identify why stakeholders resist change so targeted interventions can address root causes and improve adoption.

Which of the following BEST describes a change impact assessment?

Answer: A structured analysis of how a proposed change will affect project objectives, stakeholders, processes, and systems

A change impact assessment systematically evaluates the effects of a proposed change across all relevant dimensions so decision-makers have full information.

A senior project manager wants to reduce the volume of low-value change requests clogging the CCB. The MOST effective approach is to:

Answer: Define clear change thresholds that distinguish minor adjustments from formal change requests requiring CCB review

Establishing thresholds allows minor, low-impact changes to be handled at the project manager level while reserving CCB review for significant changes, improving efficiency.

The change log in a project serves which primary function?

Answer: It provides a historical record of all change requests, decisions, and implementation status

The change log maintains a complete and auditable history of every change request, its evaluation, the decision made, and its current status throughout the project.

After a major approved change is implemented, a senior project manager should PRIMARILY:

Answer: Update all affected project baselines, plans, and documents to reflect the new approved state

Updating all affected plans and baselines after change implementation ensures that the project operates against accurate, approved references going forward.