CSP Organizational Sociology & Development 2

Question 1

Which concept describes the informal rules and expectations that govern behavior within an organization without being written down?

Accepted Answer

Organizational culture

Answer

Organizational culture encompasses the unwritten norms, values, and shared assumptions that shape behavior inside an organization.

Question 2

Etzioni's compliance theory classifies organizations primarily by which two dimensions?

Accepted Answer

Type of power used and members' involvement

Answer

Etzioni distinguished organizations by the kind of power leadership applies (coercive, remunerative, normative) and the kind of involvement members exhibit (alienative, calculative, moral).

Question 3

In organizational sociology, 'role conflict' most commonly refers to which situation?

Accepted Answer

A person occupying multiple statuses with incompatible demands

Answer

Role conflict occurs when the expectations attached to two or more roles a person holds are mutually contradictory.

Question 4

Which organizational change model uses the three stages of 'unfreezing, changing, and refreezing'?

Accepted Answer

Lewin's planned change model

Answer

Kurt Lewin conceptualized change as a three-phase process: disrupting the status quo (unfreezing), making the change, then stabilizing the new state (refreezing).

Question 5

The concept of 'institutional isomorphism' explains why organizations in the same field tend to resemble one another through which primary forces?

Accepted Answer

Coercive, mimetic, and normative pressures

Answer

DiMaggio and Powell identified coercive (mandates), mimetic (copying successful peers), and normative (professional standards) pressures as the main drivers of organizational similarity.

(CSP) Certified Sociological Practitioner Practice Test

(CSP) Certified Sociological Practitioner Practice Test

CSP Organizational Sociology & Development 2