CSM Team Building & Development 3

Question 1

Which team development intervention is MOST effective when a team has unclear goals and members are unsure of their individual responsibilities?

Accepted Answer

Role clarification workshop combined with goal-setting sessions

Answer

When ambiguity exists around goals and roles, structured clarification sessions directly address the root cause of team dysfunction.

Question 2

According to Belbin's Team Role theory, which role is MOST critical when a team needs creative ideas and innovative solutions?

Accepted Answer

Plant

Answer

Belbin's 'Plant' role is the creative, idea-generating team member who provides imaginative solutions to difficult problems.

Question 3

A high-performing team begins showing signs of complacency and stagnation after a period of success. The BEST strategic response is to:

Accepted Answer

Introduce stretch goals and new challenges to re-energize the team

Answer

Stretch goals challenge complacent teams by raising the bar, restoring motivation, and driving continuous improvement.

Question 4

Situational Leadership theory, developed by Hersey and Blanchard, suggests that effective leaders should adapt their style based on:

Accepted Answer

The follower's level of competence and commitment for the specific task

Answer

Situational Leadership prescribes matching leadership style (directive vs. supportive) to the follower's task-specific development level.

Question 5

A newly formed team that includes members from different national cultures experiences repeated miscommunications. Which FIRST step should the strategic manager take?

Accepted Answer

Establish explicit communication norms and create space for cultural orientation

Answer

Establishing explicit communication norms and cultural orientation helps bridge differences before they escalate into deeper dysfunction.

(CSM) Certified Strategic Manager Practice Test

(CSM) Certified Strategic Manager Practice Test

CSM Team Building & Development 3