CSM Problem Solving & Decision Making 3

Question 1

Which problem-solving model follows the sequence: Define, Measure, Analyze, Improve, Control?

Accepted Answer

DMAIC

Answer

DMAIC is a data-driven Six Sigma improvement cycle used to optimize and stabilize business processes.

Question 2

A strategic manager uses a Pareto analysis when prioritizing problems. The underlying principle is that:

Accepted Answer

20% of causes typically drive 80% of effects

Answer

Pareto analysis applies the 80/20 rule to identify the vital few causes responsible for the majority of problems.

Question 3

Groupthink most commonly occurs in organizational decision making when:

Accepted Answer

Cohesive groups prioritize harmony over critical evaluation

Answer

Groupthink develops in highly cohesive teams where the desire for consensus suppresses individual critical thinking and dissent.

Question 4

The nominal group technique (NGT) differs from standard brainstorming primarily because it:

Accepted Answer

Structures individual idea generation before group discussion and voting

Answer

NGT separates individual silent idea generation from group discussion, then uses structured voting to rank ideas and reduce dominant-voice bias.

Question 5

A manager applies multi-criteria decision analysis (MCDA) to a vendor selection problem. The primary advantage of MCDA over simple cost comparison is:

Accepted Answer

It simultaneously weighs multiple quantitative and qualitative criteria

Answer

MCDA enables structured evaluation across financial, operational, and qualitative criteria, producing a comprehensive comparison rather than a single-metric ranking.

(CSM) Certified Strategic Manager Practice Test

(CSM) Certified Strategic Manager Practice Test

CSM Problem Solving & Decision Making 3