CSM Communication & Stakeholder Management 3

Question 1

In a stakeholder power-interest grid, stakeholders with HIGH power and LOW interest should be managed by:

Accepted Answer

Keeping them satisfied with targeted, concise communication

Answer

High-power, low-interest stakeholders should be kept satisfied to prevent disengagement from turning into active opposition.

Question 2

Which of the following BEST describes a communication audit in a strategic management context?

Accepted Answer

A systematic evaluation of communication channels, messages, and effectiveness

Answer

A communication audit systematically evaluates current channels, message clarity, and effectiveness to identify gaps and improvements.

Question 3

What is the primary risk of 'information overload' in stakeholder communications?

Accepted Answer

Critical messages are missed or ignored amid excessive information

Answer

When stakeholders receive too much information, they may filter out important messages, reducing communication effectiveness.

Question 4

A strategic manager wants to gauge stakeholder sentiment before launching a new policy. Which approach is MOST appropriate?

Accepted Answer

Conduct pre-launch focus groups or interviews with key stakeholders

Answer

Pre-launch focus groups or interviews gather qualitative stakeholder sentiment before decisions are finalized, allowing for adjustments.

Question 5

Which conflict resolution style involves finding a middle ground where both parties give up something?

Accepted Answer

Compromising

Answer

Compromising requires both parties to make concessions to reach an agreement, unlike collaboration where a fully satisfying solution is sought.

(CSM) Certified Strategic Manager Practice Test