CSM Communication & Stakeholder Management 2

Question 1

A project manager discovers that two key stakeholders have conflicting priorities that are stalling progress. What is the BEST first step?

Accepted Answer

Facilitate a structured dialogue to surface shared interests

Answer

Facilitating structured dialogue helps uncover underlying shared interests and builds consensus without bypassing either stakeholder.

Question 2

Which communication model best describes the process where noise can distort the intended message between sender and receiver?

Accepted Answer

Shannon-Weaver model

Answer

The Shannon-Weaver model explicitly incorporates 'noise' as a factor that can distort signal transmission between sender and receiver.

Question 3

A strategic manager needs to communicate a sensitive organizational restructuring. Which channel is MOST appropriate?

Accepted Answer

In-person town hall with Q&A session

Answer

An in-person town hall allows for two-way communication, enables leaders to convey empathy, and lets employees ask questions directly.

Question 4

Stakeholder salience is determined by which three attributes in Mitchell, Agle & Wood's framework?

Accepted Answer

Power, legitimacy, and urgency

Answer

Mitchell, Agle & Wood define stakeholder salience through the combination of power, legitimacy, and urgency.

Question 5

What does 'active listening' primarily require a strategic communicator to do?

Accepted Answer

Demonstrate understanding through paraphrasing and clarifying questions

Answer

Active listening is demonstrated by paraphrasing what was said and asking clarifying questions to confirm understanding.

(CSM) Certified Strategic Manager Practice Test