CSM Change Management & Adaptation 2

Question 1

In Lewin's Force Field Analysis, what must happen for change to occur successfully?

Accepted Answer

Driving forces must exceed or restraining forces must be reduced

Answer

Change occurs when driving forces outweigh restraining forces, either by strengthening drivers or reducing resistors.

Question 2

A company is transitioning to a new ERP system and employees are resisting. According to change management best practices, what is the FIRST step leadership should take?

Accepted Answer

Communicate the vision and reasons for change clearly

Answer

Clear communication of the change vision and its rationale is the foundational first step to addressing resistance.

Question 3

Which change management model uses the stages of Awareness, Desire, Knowledge, Ability, and Reinforcement?

Accepted Answer

ADKAR Model

Answer

ADKAR, developed by Prosci, is an individual-focused change model with those five sequential building blocks.

Question 4

A strategic manager notices that after a major restructuring, employees have returned to old workflows despite training. Which phase of Lewin's model has failed?

Accepted Answer

Refreeze

Answer

The Refreeze phase stabilizes new behaviors into the culture; failure here causes regression to old habits.

Question 5

When managing organizational change, 'quick wins' are strategically important because they:

Accepted Answer

Build momentum and demonstrate the viability of the change

Answer

Quick wins build credibility, maintain momentum, and counter skepticism during longer change initiatives.

(CSM) Certified Strategic Manager Practice Test

(CSM) Certified Strategic Manager Practice Test

CSM Change Management & Adaptation 2