Team Building & Development Flashcards
7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Building & Development flashcards as text
A manager wants to shift a team from a fixed mindset to a growth mindset culture. Which initiative MOST directly supports this transformation?
Answer: Recognizing effort, learning, and improvement in addition to final results
Recognizing the process of learning alongside outcomes signals that growth and effort are valued, which directly cultivates a growth mindset culture.
Which team structure BEST supports agile strategic execution, where rapid iteration and cross-functional collaboration are essential?
Answer: Self-organizing, cross-functional squads with end-to-end ownership of outcomes
Self-organizing cross-functional teams with end-to-end ownership enable the speed, adaptability, and collaboration that agile strategic execution demands.
A team lead observes that quieter members rarely contribute in large group meetings, despite having valuable insights. The BEST structural solution is to:
Answer: Use techniques like silent brainstorming or structured turn-taking to equalize participation
Structured participation techniques like silent brainstorming level the playing field and allow introverted or lower-status members to contribute their insights.
When managing a team through a major organizational change, a strategic manager should FIRST:
Answer: Acknowledge the emotional impact of the change and involve the team in the transition plan
Acknowledging emotional responses and involving the team in planning builds ownership and reduces resistance during organizational change.
A strategic manager wants to use 360-degree feedback as a team development tool. The PRIMARY benefit of this approach is:
Answer: It provides multi-source insights from peers, subordinates, and supervisors for a comprehensive view
360-degree feedback aggregates perspectives from multiple stakeholders, giving individuals a richer, more balanced picture of their behaviors and impact than single-source reviews.
In team development, 'social loafing' refers to which phenomenon?
Answer: Individuals reducing their effort when working in a group compared to working alone
Social loafing, identified by Ringelmann, describes the tendency for individuals to exert less effort on collective tasks when accountability is diffused across the group.
A strategic manager is selecting team members for a high-stakes innovation project. Beyond technical skills, which characteristic is MOST predictive of team-level innovation success?
Answer: Openness to experience combined with willingness to constructively challenge assumptions
Openness to experience and constructive dissent drive the novel thinking and idea refinement that underpin successful team-level innovation.