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Team Building & Development Flashcards

7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Building & Development flashcards as text

  1. A strategic manager notices that two high-performing team members constantly clash on project decisions, slowing delivery. Which conflict resolution approach is MOST appropriate for preserving both relationships and outcomes?

    Answer: Collaborate by facilitating a structured discussion to find a mutually beneficial solution

    Collaboration addresses underlying interests and preserves relationships, making it most appropriate for ongoing team conflicts in a strategic context.

  2. Tuckman's model of group development includes the 'storming' stage. What is the PRIMARY characteristic of this stage?

    Answer: Interpersonal conflict and power struggles emerge as roles are contested

    Storming is characterized by conflict, competition, and interpersonal tensions as team members negotiate roles and working styles.

  3. Which talent development strategy focuses on broadening an employee's skills by rotating them through different roles within the organization?

    Answer: Job rotation

    Job rotation develops versatile employees by exposing them to multiple functions, roles, and perspectives across the organization.

  4. A team is geographically dispersed across three time zones. Which practice MOST effectively maintains team cohesion and alignment?

    Answer: Establishing overlapping core hours and regular synchronous check-ins

    Overlapping core hours ensure all team members can collaborate in real time, which is critical for maintaining cohesion in distributed teams.

  5. Psychological safety in a team, as researched by Amy Edmondson, primarily enables which outcome?

    Answer: Team members feel safe to speak up, take risks, and admit mistakes without fear

    Psychological safety creates an environment where team members can express ideas, raise concerns, and learn from errors without interpersonal risk.

  6. When building a cross-functional team for a strategic initiative, a manager should PRIMARILY ensure that the team:

    Answer: Has diverse expertise and clear decision-making authority across functional boundaries

    Cross-functional teams require diverse expertise and clear authority structures to effectively tackle complex, multi-disciplinary strategic initiatives.

  7. A manager is using the GROW coaching model with a team member. What does the 'W' in GROW stand for?

    Answer: Way Forward / Will

    In the GROW model (Goal, Reality, Options, Will/Way Forward), 'W' represents commitment to action and defining the next steps the coachee will take.