Leadership & Organizational Behavior Flashcards
7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Leadership & Organizational Behavior flashcards as text
Which leadership style is most effective during an organizational crisis requiring rapid, decisive action?
Answer: Autocratic leadership
Autocratic leadership enables fast, unilateral decisions, which is critical when speed and clear direction are essential in a crisis.
The concept of 'span of control' in organizational design refers to:
Answer: The number of subordinates a manager can effectively supervise
Span of control defines how many direct reports a single manager can effectively oversee.
An employee who consistently performs well but is passed over for promotion begins disengaging. According to equity theory, this behavior is caused by:
Answer: Perceived inequity between inputs and outcomes compared to others
Equity theory predicts that perceived unfairness in the input-outcome ratio compared to others causes disengagement.
A newly appointed strategic manager inherits a team with entrenched silos between departments. The BEST long-term approach is:
Answer: Foster interdependence through shared goals, joint projects, and cross-functional incentives
Structural interdependence through shared goals and incentives addresses the root causes of siloed behavior organically.
Which element of emotional intelligence involves understanding how one's emotions affect others?
Answer: Self-awareness
Self-awareness includes recognizing your own emotional states and how they influence your behavior and impact on others.
In a high-power-distance culture, employees are most likely to:
Answer: Accept hierarchical authority and defer to superiors
High power-distance cultures value hierarchy and status, so employees typically defer to authority rather than challenge it.
A leader who focuses on creating meaning, inspiring a shared vision, and intellectually stimulating followers is best described as:
Answer: Transformational
Transformational leaders elevate followers through inspiration, vision, and intellectual challenge rather than reward-and-punishment exchanges.