CSL Training, Coaching & Professional Development 1

Question 1

What is the primary difference between 'training' and 'coaching' in a supervisory context?

Accepted Answer

Training builds specific skills and knowledge, while coaching is an ongoing, personalized process to develop an employee's performance and potential

Answer

Training delivers defined content to build skills, while coaching is a dynamic, individualized dialogue focused on unlocking an employee's specific potential over time.

Question 2

What does the '70-20-10' learning model suggest about how adults best develop professionally?

Accepted Answer

70% learning from experience, 20% learning from others, 10% formal training

Answer

The 70-20-10 model indicates that most professional learning comes from challenging on-the-job experiences, followed by interactions with others, with formal training playing a smaller role.

Question 3

What is a 'needs assessment' in the context of training program design?

Accepted Answer

A systematic process to identify gaps between current and desired performance to determine what training is needed

Answer

A needs assessment ensures training resources are targeted at real performance gaps rather than wasted on training for skills employees already have.

Question 4

A new employee is paired with an experienced coworker to learn the job by observation and practice. This is an example of:

Accepted Answer

Mentoring or buddy system / on-the-job training

Answer

On-the-job training through pairing with experienced employees is one of the most effective methods for transferring practical skills in real work contexts.

Question 5

What is the GROW model used for in coaching conversations?

Accepted Answer

A coaching framework covering Goal, Reality, Options, and Way Forward to guide structured coaching discussions

Answer

The GROW model provides a structured conversational framework that helps coaches guide employees from defining a goal through to committing to specific actions.

CSL - Certified Supervisor Leader Practice Test

CSL - Certified Supervisor Leader Practice Test

CSL Training, Coaching & Professional Development 1