CSL Decision Making & Strategic Planning

Question 1

Which decision-making model involves systematically evaluating all possible alternatives against a set of criteria to find the optimal solution?

Accepted Answer

Rational/classical model

Answer

Intuitive model

Answer

Bounded rationality model

Answer

Garbage can model

Question 2

A supervisor must make a quick decision under time pressure with limited information. Which concept BEST describes this situation?

Accepted Answer

Bounded rationality

Answer

Rational decision making

Answer

Analysis paralysis

Answer

Strategic planning

Question 3

What is 'analysis paralysis' and why is it problematic for supervisors?

Accepted Answer

Over-analyzing a situation to the point where no decision is made, causing delays and missed opportunities

Answer

A physical condition caused by sitting at a desk too long

Answer

A formal review process that prevents hasty decisions

Answer

A computer software error in decision-support systems

Question 4

When using a SWOT analysis to support a departmental decision, what does the 'T' represent?

Accepted Answer

Threats

Answer

Training

Answer

Timelines

Answer

Technology

Question 5

A supervisor is presented with a problem and quickly jumps to a solution without identifying its root cause. What decision-making error is this?

Accepted Answer

Jumping to solutions (solution bias)

Answer

Confirmation bias

Answer

Escalation of commitment

Answer

Groupthink

Question 6

What is the '5 Whys' technique used for in problem-solving and decision making?

Accepted Answer

Asking 'why' repeatedly to drill down to the root cause of a problem

Answer

Evaluating five candidate solutions simultaneously

Answer

Interviewing five employees before making a decision

Answer

Meeting with stakeholders five times before finalizing a plan