CSI Loss Prevention & Asset Protection 2

Question 1

What is 'sweethearting' in the context of retail loss prevention?

Accepted Answer

An employee giving unauthorized discounts or failing to scan items for friends or accomplices at checkout

Answer

Sweethearting occurs when a cashier provides unauthorized discounts or skips scanning items for an accomplice or friend, resulting in theft facilitated by the employee.

Question 2

What is 'wardrobing' in retail loss prevention?

Accepted Answer

Purchasing items, using them, and then returning them as if unused

Answer

Wardrobing, also called 'renting,' involves purchasing items like clothing or electronics, using them temporarily, then returning them for a full refund.

Question 3

Which type of fraud involves an employee manipulating register transactions, such as issuing false refunds to accounts they control?

Accepted Answer

Refund fraud or refund scheme

Answer

Employee refund fraud or a refund scheme involves manipulating POS transactions to generate refunds to accounts controlled by the employee without a legitimate customer return.

Question 4

In a CCTV layout plan for a retail loss prevention program, which areas should be prioritized for camera coverage?

Accepted Answer

High-value merchandise displays, cash registers, exits, and fitting rooms (where legally permitted)

Answer

Effective CCTV placement targets high-theft risk areas such as high-value merchandise areas, POS terminals, store exits, and fitting rooms to detect and deter theft.

Question 5

What is the primary purpose of a civil demand letter in a retail loss prevention investigation?

Accepted Answer

To seek civil monetary recovery from a shoplifter for losses and administrative costs

Answer

Civil demand letters allow retailers to seek restitution and administrative costs from shoplifters under civil recovery laws, separate from any criminal prosecution.

(CSI) Certified Security Investigator Practice Test

(CSI) Certified Security Investigator Practice Test

CSI Loss Prevention & Asset Protection 2