CSI Loss Prevention & Asset Protection 2

Question 1

What is 'sweethearting' in the context of retail loss prevention?

Accepted Answer

An employee giving unauthorized discounts or failing to scan items for friends or accomplices at checkout

Answer

A customer exchanging stolen merchandise for gift cards

Answer

A vendor short-shipping deliveries while billing for full quantities

Answer

A manager approving fraudulent expense reports

Question 2

What is 'wardrobing' in retail loss prevention?

Accepted Answer

Purchasing items, using them, and then returning them as if unused

Answer

Concealing merchandise inside clothing to steal it

Answer

Swapping price tags between high-value and low-value items

Answer

Removing security tags from merchandise on the sales floor

Question 3

Which type of fraud involves an employee manipulating register transactions, such as issuing false refunds to accounts they control?

Accepted Answer

Refund fraud or refund scheme

Answer

Cargo diversion

Answer

Vendor kickback

Answer

Price switching

Question 4

In a CCTV layout plan for a retail loss prevention program, which areas should be prioritized for camera coverage?

Accepted Answer

High-value merchandise displays, cash registers, exits, and fitting rooms (where legally permitted)

Answer

Break rooms and administrative offices only

Answer

Parking lots and external perimeters only

Answer

Customer service desks and restroom entrances

Question 5

What is the primary purpose of a civil demand letter in a retail loss prevention investigation?

Accepted Answer

To seek civil monetary recovery from a shoplifter for losses and administrative costs

Answer

To formally notify law enforcement of a shoplifting incident

Answer

To document the chain of custody for recovered merchandise

Answer

To provide a written warning to the shoplifter about future consequences

Question 6

When investigating an organized retail crime (ORC) group, what distinguishes ORC activity from typical shoplifting?

Accepted Answer

ORC involves coordinated groups systematically stealing large quantities of merchandise for resale

Answer

ORC involves single-incident opportunistic theft by individuals

Answer

ORC refers exclusively to online marketplace fraud

Answer

ORC only applies to cargo theft from distribution centers

Question 7

Which analytical method is used in loss prevention to categorize inventory by value to prioritize security resources?

Accepted Answer

ABC analysis

Answer

SWOT analysis

Answer

Root cause analysis

Answer

Gap analysis