CSI CSI Implementation and Planning 2

Question 1

What is the CSI Register primarily used for?

Accepted Answer

To document, track, and prioritize all improvement opportunities identified within an organization

Answer

To record all IT incidents and their resolutions

Answer

To store approved change requests

Answer

To list all IT assets in the CMDB

Question 2

What information should a CSI Register entry typically contain?

Accepted Answer

Description of the improvement, business justification, priority, owner, target date, and current status

Answer

Only the date the improvement was suggested

Answer

A list of affected users

Answer

The vendor contract number

Question 3

In CSI planning, what does 'business case' development involve?

Accepted Answer

Justifying the investment in an improvement by quantifying expected benefits, costs, and risks

Answer

Writing technical specifications for a new tool

Answer

Documenting service level agreements

Answer

Creating a project timeline only

Question 4

Why is 'communication planning' a critical element of CSI implementation?

Accepted Answer

Because stakeholders need timely and relevant information to support, participate in, and sustain improvement efforts

Answer

Because all IT communications must be logged for compliance

Answer

Because marketing requires IT input for all communications

Answer

Because communication planning replaces project management

Question 5

What does 'piloting' an improvement before full deployment help CSI teams achieve?

Accepted Answer

It validates the improvement's effectiveness in a controlled setting before committing to full-scale change

Answer

It permanently excludes most users from the improvement

Answer

It replaces the need for a post-implementation review

Answer

It eliminates the need for change management approval

Question 6

What is the purpose of a 'post-implementation review' (PIR) in CSI?

Accepted Answer

To assess whether the improvement delivered the expected benefits and capture lessons learned

Answer

To close the project and archive all documents

Answer

To reassign the implementation team to a new project

Answer

To bill the business unit for the improvement cost