CSET Communication & Stakeholder Relations 2

Question 1

A project manager needs to communicate a major scope change to a skeptical executive sponsor. Which approach is most effective?

Accepted Answer

Schedule a face-to-face meeting and lead with business impact first

Answer

For sensitive or complex messages to senior stakeholders, face-to-face communication leading with business impact is most persuasive and relationship-preserving.

Question 2

Which communication model best describes the process where a sender encodes a message, transmits it through a channel, and the receiver decodes it?

Accepted Answer

Linear model

Answer

The linear (Shannon-Weaver) model describes one-way message transmission from sender to receiver through a channel.

Question 3

A stakeholder repeatedly misunderstands project updates despite written reports being sent. What is the FIRST corrective action a project manager should take?

Accepted Answer

Assess whether the communication format matches the stakeholder's preferences

Answer

Diagnosing the root cause—a mismatch between communication style and stakeholder preference—should precede any change in frequency or escalation.

Question 4

In stakeholder management, a 'champion' is best defined as:

Accepted Answer

A stakeholder who actively promotes and supports the project

Answer

A champion is a stakeholder who advocates for the project, helping to gain broader organizational support.

Question 5

Which technique is most appropriate for managing a large, geographically dispersed stakeholder group with varying information needs?

Accepted Answer

Develop a tiered communication plan segmenting stakeholders by role and need

Answer

A tiered communication plan allows targeted, relevant information delivery to different stakeholder segments without overwhelming any group.

CSET Test Practice Test

CSET Test Practice Test

CSET Communication & Stakeholder Relations 2