Communication & Stakeholder Relations Flashcards

Which of the following is the BEST example of a 'pull' communication method?

Answer: Posting project documents on a shared intranet portal for stakeholders to access on demand

Pull communication places information in a repository that stakeholders access at their own initiative, unlike push methods that deliver information directly to recipients.

When managing stakeholder expectations, 'expectation alignment' means:

Answer: Regularly clarifying project goals, constraints, and deliverables so stakeholder expectations match project reality

Expectation alignment is an ongoing process of communicating project scope, limitations, and progress so stakeholders' views remain accurate and realistic.

Nonverbal communication in a professional setting includes which of the following?

Answer: Tone of voice, facial expressions, and body language during in-person interactions

Nonverbal cues—such as posture, eye contact, and tone—carry significant meaning and often reinforce or contradict spoken messages.

A project manager is conducting a lessons learned session. Which communication behavior most encourages honest participant input?

Answer: Creating a psychologically safe environment where contributions are valued without blame

Psychological safety—freedom from fear of blame or retribution—is the most critical factor enabling candid, productive retrospective discussion.

Which stakeholder analysis tool plots stakeholders on axes of power and interest to guide engagement strategy?

Answer: Power-Interest grid

The Power-Interest grid categorizes stakeholders by their influence and level of concern, enabling targeted engagement strategies for each quadrant.

In written communication, using plain language is important primarily because it:

Answer: Increases comprehension by making content accessible to a wider audience

Plain language removes unnecessary complexity, ensuring that diverse audiences—regardless of background—can understand and act on the information.

A project manager receives conflicting feedback from two equally powerful stakeholders. The MOST appropriate response is to:

Answer: Facilitate a joint discussion to identify shared interests and reach a consensus position

A facilitated joint discussion surfaces shared goals beneath conflicting positions, creating a path to consensus without alienating either stakeholder.