Communication & Stakeholder Relations Flashcards

Which of the following is an example of 'noise' in the communication process?

Answer: Technical jargon unfamiliar to the receiver

Noise refers to any interference that distorts or impedes the intended message, such as unfamiliar technical language.

A CSET project team operates across multiple time zones. Which communication strategy minimizes exclusion and maximizes participation?

Answer: Rotate meeting times so the inconvenience is shared equally across time zones

Rotating meeting times distributes the burden of off-hours participation equitably across all regions.

A project manager is preparing a status report for the steering committee. Which content should be prioritized?

Answer: RAG (Red-Amber-Green) status, key milestones, risks, and decisions needed

Steering committees need exception-based reporting—status indicators, milestone progress, critical risks, and required decisions—not operational detail.

Formal written communication is MOST appropriate in which of the following scenarios?

Answer: Documenting a change to project scope that affects the contract

Contractual or scope changes require formal written documentation to create an auditable record and ensure all parties acknowledge the change.

What does the concept of 'communication blockers' refer to in stakeholder engagement?

Answer: Behaviors or conditions that prevent effective information exchange between parties

Communication blockers are behavioral or contextual barriers—such as assumptions, defensiveness, or cultural differences—that impede effective exchange.

When delivering negative project news to a stakeholder, which approach best maintains the relationship and credibility?

Answer: Present the problem clearly, take responsibility where appropriate, and outline mitigation steps

Transparent delivery of bad news paired with a mitigation plan demonstrates accountability and preserves stakeholder trust.

The primary purpose of a stakeholder communication matrix is to:

Answer: Define who receives what information, in what format, and how frequently

A communication matrix documents the who, what, when, and how of planned information flows to ensure all stakeholders receive appropriate updates.