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CSCP Supply Chain Performance Measurement and Metrics Questions and Answers Flashcards

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Read the first 7 CSCP Supply Chain Performance Measurement and Metrics Questions and Answers flashcards as text

  1. Which framework is most commonly used to measure and manage supply chain performance using a hierarchical set of metrics?

    Answer: SCOR Model

    The SCOR (Supply Chain Operations Reference) Model provides a hierarchical set of metrics—Level 1, 2, and 3—used to measure and manage end-to-end supply chain performance.

  2. The SCOR Level 1 metric 'Perfect Order Fulfillment' primarily measures which supply chain attribute?

    Answer: Reliability

    Perfect Order Fulfillment is a reliability metric in SCOR that measures the percentage of orders delivered on time, in full, without damage, and with correct documentation.

  3. A company's Order Cycle Time increased from 3 days to 5 days. What supply chain performance attribute has deteriorated?

    Answer: Responsiveness

    Order Cycle Time measures how quickly a supply chain fulfills a customer request, which is the Responsiveness attribute in the SCOR framework.

  4. Which metric best measures a supply chain's ability to respond to sudden large changes in demand?

    Answer: Supply Chain Flexibility

    Supply Chain Flexibility (Upside/Downside Adaptability and Flexibility) is the SCOR Agility metric that measures the ability to respond to unplanned market changes.

  5. Cash-to-Cash Cycle Time is calculated as Days Sales Outstanding plus Days Inventory Outstanding minus which component?

    Answer: Days Payable Outstanding

    Cash-to-Cash Cycle Time = DSO + DIO − DPO; a shorter cycle means the company converts investments into cash flows more quickly.

  6. Which of the following is a customer-facing (external) supply chain performance metric?

    Answer: Order fill rate

    Order fill rate directly reflects the customer experience by measuring the percentage of customer orders shipped complete from available stock.

  7. When benchmarking supply chain performance, 'best-in-class' benchmarks are most useful because they:

    Answer: Set performance targets based on top performers to drive improvement

    Best-in-class benchmarks identify what top-performing organizations achieve, providing aspirational targets that drive competitive improvement efforts.

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