CSC Assessment & Evaluation Techniques 2

Question 1

A senior consultant is conducting a capability maturity assessment for a client. Which model is most commonly used to assess process maturity levels from 1 (Initial) to 5 (Optimizing)?

Accepted Answer

Capability Maturity Model Integration (CMMI)

Answer

CMMI provides a structured framework for assessing and improving process maturity across five levels from Initial to Optimizing.

Question 2

When evaluating a client's organizational readiness for change, which assessment approach gathers anonymous ratings from employees across all levels simultaneously?

Accepted Answer

Likert-scale survey instrument

Answer

Likert-scale surveys allow simultaneous, anonymous collection of attitudes and readiness perceptions across a broad population.

Question 3

A consultant performing a root cause analysis discovers multiple contributing factors to a client's operational problem. Which tool best visualizes the relationship between a problem and its potential causes?

Accepted Answer

Fishbone (Ishikawa) diagram

Answer

The fishbone diagram organizes potential causes into categories (e.g., people, process, equipment) branching from the central problem.

Question 4

In evaluating an IT project's success post-implementation, which metric most directly measures whether the project delivered its intended business value?

Accepted Answer

Benefits realization rate

Answer

Benefits realization rate compares the actual business benefits achieved against those promised in the business case.

Question 5

A senior consultant is asked to validate findings from a qualitative stakeholder assessment. Which technique involves triangulating data by using multiple independent sources?

Accepted Answer

Cross-validation triangulation

Answer

Triangulation cross-checks qualitative findings across multiple data sources or methods to enhance credibility and reduce bias.

(CSC) Certified Senior Consultant Practice Test

(CSC) Certified Senior Consultant Practice Test

CSC Assessment & Evaluation Techniques 2